Privacy Policy

This is our Privacy Policy (referred to as the “Privacy Policy”), which explains how we collect, receive, store, process, disclose, transfer, handle, and protect your personal information, including sensitive personal data. It applies to your use of our product, our websites (www.ringflow.in), and our mobile application.

We may periodically update this privacy policy. In the event of significant changes, we will inform you through an email to your primary admin, a pop-up notification, or other reasonable means of communication. Any such updates will also be reflected on our www.ringflow.in.

Information Collected by Ringflow

This Privacy Policy addresses two categories of information: Personally Identifiable Information (referred to as “PII”) and Non-Personally Identifiable Information (referred to as “NPII”).

PII includes any information that can be used, directly or indirectly, to identify, contact, or locate your Authorized User(s) (such as employees) or your end-users. Examples of PII include their name, home, and business addresses, email addresses, and contact details.

NPII refers to data such as IP addresses, cookies, third-party cookies, backend logs accessible to our technical team, and web pages viewed through your Authorized Users or employees. PII and NPII are collectively called “Information” under this Privacy Policy.

We are committed to ensuring that your information is handled carefully and transparently while you interact with our product, Websites, and mobile application.

Purpose and Usage

We collect and use your information, as well as your authorized users’ information, for specific purposes, including but not limited to:

  • Registering you and/or your authorized users to allow access to our product.
  • Granting secure access to our websites, products, and services from third-party providers.
  • Understanding how you and your authorized users interact with our websites and products to enhance the overall experience.
  • Sending real-time notifications through SMS or email about missed calls.
  • Providing call analytics to understand business operations, assist with training, analyze call patterns, generate call reports, and evaluate agent productivity and team efficiency.
  • Delivering actionable insights through key metrics to optimize your team’s efforts and better understand customer behavior.
  • Allowing access to customer data via our customer relationship management tool.
  • Enabling call-making directly from a browser extension provided by us.
  • Notifying you about technical updates or changes in our policies.
  • Improving the content, functionality, and overall performance of our websites and product.
  • Informing you about our websites, products, and services, either directly or through third parties.

We collect your personal data to ensure secure access to our product and use this information to improve and tailor our services to meet your needs effectively.

Use of Cookies

We use cookies to facilitate seamless access to our product. By using our product, you and your authorized users consent to our continued use of cookies.

Additionally, we use cookies for implementing and utilizing display advertising. You and your authorized users can opt out of Google Analytics for display advertising or customize preferences using the Google Ads Preferences Manager.

We also use Google Analytics remarketing to advertise online. Our process involves using first-party cookies, such as the “Google Analytics cookie,” and third-party cookies, such as the “DoubleClick cookie,” to inform, optimize, and serve ads based on your or others’ visits to our websites.

Financial Information

When you make payments for our product, your financial details—such as your bank account, credit card, debit card, or net banking information—are processed securely by our payment gateway partners. These transactions are routed through secure platforms, including Visa or Mastercard, depending on your chosen payment method.

Your payment information remains safe and secure and is not shared with us under any circumstances.

Access to Third-Party Websites

While using our product, you may encounter links directing you or your authorized users to third-party websites. Please note that these websites are governed by their own privacy policies and terms of use.

We strongly recommend reviewing the policies of any third-party website before interacting with their services, as they operate independently of Ringflow’s policies.

Our Commitment

We are committed to safeguarding your information. We will not sell, trade, rent, or share your data with third parties, except as specified in this Privacy Policy or upon your explicit instruction.

Transfer of Information

We may need to transfer your information or that of your authorized users for purposes outlined in this Privacy Policy. Some examples of such transfers include:

  • Hosting on servers like Amazon Web Services, located in India, Singapore, or other regions.
  • Sharing with software development partners for necessary technical support or improvements.
  • Complying with requests from regulatory or government authorities in India or other countries, as required by law.

Processing of Information by Third Parties

We work closely with third-party service providers to develop and improve our product. While we may share your information with these partners, we take strict measures to ensure it is handled responsibly and confidentially.

We may also disclose your information under specific circumstances, such as:

  • Statutory or Legal Obligations: To comply with legal requirements, protect our rights and property, or ensure the safety of our users and third parties.
  • Change of Control/Business Transfers: If Ringflow undergoes a sale, merger, or reorganization, your information may be transferred as part of the business assets.

In all cases, we ensure that any data transfers comply with this Privacy Policy and applicable legal standards.

Reasonable Security Practices

We follow internationally recognized security standards, including ISO 27001, to ensure your data is protected and secure.

Consent

By using our websites, products, or services, whether as a trial user or a paid subscriber, you consent to the collection, use, processing, and transfer of your information as outlined in this Privacy Policy.

Withdrawal of Consent

If you wish to withdraw your consent, you can contact us at [email protected]. However, withdrawing your consent may result in the termination of your access to our product. Once consent is withdrawn, we will delete your data as per our policies and applicable laws.

Grievance Redressal

If you have questions, concerns, or grievances about our  Privacy Policy or how your data is handled, please contact us at [email protected]. We are committed to addressing grievances within one month of receipt or within a reasonable timeframe.

This privacy policy is governed by the laws of India, and by using our product, you agree to these terms.