Terms & Conditions
Ringflow.in Terms of Service
Greetings and welcome to Ringflow Tech Solutions Private Limited, widely known as Ringflow.in!
At Ringflow.in, we take pride in revolutionizing cloud-based telecom services, even in challenging regions. Picture us as the building blocks of communication, making it easy and economical to leverage telecom solutions to address your most pressing business needs. Our platform is here to empower you to craft personalized customer interactions through calls and SMS.
These terms of use (“Agreement” or “Terms”) set forth the guidelines for accessing and utilizing our services. Reviewing and accepting these Terms is essential to use our platform.
By clicking the “I Agree” button or using our services, you are agreeing to the Terms. This Agreement becomes effective from the moment you click “I Agree” or on the first day you access our services (“Effective Date”).
For simplicity, we’ve highlighted key points to aid understanding, while the accompanying text remains legally binding. If you have any questions, feel free to reach us at [email protected].
1. Scope of Our Services
When we refer to our “Product,” we mean:
- Temporary Phone Numbers: These are Ringflow Numbers allocated to you.
- Core Platform: Includes the user interface, APIs (Application Programming Interfaces), and associated tools.
- Extensions and Resources: Browser add-ons, software development kits (SDKs), and our mobile app.
- Documentation: Any material or guides provided to support your usage of our services.
Our Product empowers you to perform tasks like making, monitoring, tracking, recording, and even hosting conference or IVR (Interactive Voice Response) calls. You can also send SMS and customize functionalities using APIs to meet your unique requirements.
Note: Ringflow Numbers are temporary and work alongside your existing telecom resources, like mobile or landline services. Ringflow isn’t a direct replacement for your phone.
2. Your Right to Use
We’re delighted to offer you a non-exclusive, non-transferable, and revocable right to access our Product, subject to these Terms. This right ceases immediately upon termination of this Agreement.
Your right to use is personal and cannot be transferred to another party. Should you need to transfer your account, please notify us, and we’ll ensure compliance with these Terms.
3. Guidelines and Restrictions
Here’s what you should know to maintain smooth and effective use of the Product:
- Authorized Users: Only you and your designated authorized users may access the Product. Reselling access without prior approval is strictly prohibited.
- Emergency Services: The Product does not support emergency calls, such as those to police or fire services.
- Shared Resources: You’ll share telephony resources with other users. While we strive for consistent performance, peak usage periods might slightly affect service.
- API Requests: The limit is 200 API requests per minute. If you need higher limits, contact us for evaluation.
- Communication Volume: The system supports up to 130% of your average usage from the previous billing cycle.
- Legal Compliance: It’s your responsibility to ensure your use complies with local laws, especially if operating outside India. We cannot guarantee compliance with all global regulations.
- Service Modifications: Occasionally, we may update APIs or features. You’ll receive advance notice, giving you time to adjust.
- Credit Limits: If you exceed your credit limit, access may temporarily be restricted.
- Number Availability: Changes to or revocation of Ringflow Numbers may occur if mandated by law, regulations, or our telecom partners.
- Service Uptime: We aim for 24/7 availability, though maintenance or unforeseen factors may occasionally cause interruptions. Planned maintenance will always be communicated at least 12 hours in advance.
- User Limits: Authorized users are limited based on your subscribed billing plan.
- Post-Termination Usage: Once the Agreement ends, we may reassign your Ringflow Numbers to other users.
4. Charges, Billing Plan, Credit Limit, and Invoice
4.1 Charges and Billing Plan:
You agree to pay for the Product’s services (referred to as “Charges”) according to the pricing and billing plan you’ve chosen, available at https://www.ringflow.in/pricing/.
4.2 Credit Limit:
It’s your responsibility to make sure that you don’t exceed your Credit Limit. We may adjust your Credit Limit during your use of the Product and the terms of this Agreement.
The “Credit Limit” is the maximum amount Ringflow can extend to you for the use of the Product. If you exceed this limit, access to the Product will be restricted.
4.3 Revision of Charges:
If we need to increase the Charges, we will notify you 30 days in advance. However, if there’s an increase in input costs, we may adjust the Charges with just 15 days’ notice. If there’s a dispute over the revised Charges, we’ll work together to resolve it. If we can’t reach an agreement, you can terminate the Agreement as per clause 21.2 (Termination).
4.4 Payment of Invoices:
Ringflow will issue invoices for the services used at the end of each month. If you’re on a postpaid plan, you agree to pay the invoice within 30 days. If you’re on a prepaid plan, the invoice will be deducted from your prepayment balance according to your Pricing and Billing Plan.
4.5 Disputed Invoice:
If you dispute any part of an invoice, you must inform us within three (3) business days from receiving it. After notification, we’ll discuss the dispute and try to resolve it amicably.
4.6 Pay As You Go Option:
Where applicable, you can choose to pay as you go instead of waiting for the monthly invoice, allowing for flexible payment terms.
5. Ringflow’s Representations and Warranties
We make the following representations and warranties:
(5.1) Valid Existence:
We are fully registered and compliant with the applicable laws.
(5.2) Authority to Execute the Agreement:
The person signing this Agreement has the full authority, right, and power to sign it on behalf of Ringflow.
6. Customer’s Representations and Warranties
You represent and warrant the following:
(6.1) Compliance with Laws:
You and/or your Authorized Users will use the Product per all applicable laws and this Agreement. This means you won’t use the Product to make calls or send messages that violate the law. Before using the Product in any region, you and/or your Authorized Users will familiarize yourselves with the relevant laws and use the Product only in ways that are legally allowed. Ringflow does not provide any warranty in this regard.
While using our Product, please make sure you and your Authorized Users follow all applicable laws.
(6.2) No Unauthorized Use of Proprietary Technology:
You and/or your Authorized Users will not copy, modify, duplicate, mirror, republish, download, transmit, license, sell, transfer, assign, display, or otherwise commercially exploit the Proprietary Technology or the Product in any way, nor will you help third parties access the Product or create services that compete with it.
By “Proprietary Technology,” we mean the communication and optimization solutions, user interfaces, API details, configurations, and related documents.
Please ensure that no one is using the Product to build something that competes with ours. Also, please avoid using the Product for harmful activities, as mentioned in clause 6.7. Let’s all follow the rules!
(6.3) Accuracy of Customer Data:
You and/or your Authorized Users will ensure that all Customer Data is accurate and legally sourced.
(6.4) Protection of Privacy:
You and/or your Authorized Users will protect any personal information gathered through the use of the Product.
(6.5) Privacy Policy Consent:
You and/or your Authorized Users have read and understood our Privacy Policy, which is available at https://ringflow.in/privacy-policy/. You also agree to share this Privacy Policy with anyone whose information will be processed by us on your behalf during your use of the Product.
When using the Product, certain personal and non-personal information about you will be recorded. While we are committed to keeping your data private, there may be instances where we are required by law to disclose information, such as to the government. Our Privacy Policy will explain how your data is used. Be sure to review it before using our services.
(6.6) Compliance with Call Recording Laws:
You and/or your Authorized Users will only record calls and use these recordings in compliance with applicable laws.
(6.7) Restrictions on Using the Product for Harmful Content:
You and/or your Authorized Users agree not to use the Product to host, display, upload, modify, publish, transmit, update, or share any content that:
- Belongs to someone else, to which you do not have the right to use;
- Is harmful, harassing, obscene, defamatory, pornographic, or unlawful in any other way;
- Causes harm to minors;
- Infringes on any intellectual property rights (yours or someone else’s);
- Misleads or deceives the recipient about the origin of the messages, or is grossly offensive or threatening;
- Impersonates another person or entity;
- Threatens national security, unity, or public order, or incites crime;
- Contains harmful software or other disruptive code;
- Promotes hatred or division based on ethnicity, religion, or other factors;
- Relates to gambling or extortion;
- Misleads consumers, knowingly or unknowingly;
- Violates any existing law.
(6.8) Approval for Sender ID:
Domestic Customers and/or their Authorized Users must get approval for their Sender ID from our Customer Support Team before sending any Transactional Messages via SMS. Furthermore, Domestic Customers agree to send such messages only in response to a verifiable request from a Subscriber, and only in compliance with the law. International Customers and/or Authorized Users must get approval from our Customer Support Team before sending any commercial messages via SMS or other channels.
By “Transactional Message(s),” we refer to messages as defined in the Telecom Commercial Communications Customer Preference Regulations, 2010, or any updates to these laws.
By “Sender ID,” we mean the ID created by you in compliance with local telecom laws regarding commercial communication.
(6.9) Do Not Disturb (DND) Compliance:
You and/or your Authorized Users agree not to use the Product for conference calls or sending messages to Subscribers who are registered on the National Do Not Call Register (NDNCR), National Customer Preference Register (NCPR), or any other customer-preference-based DND list, unless allowed by law.
(6.10) Legal Status and Authority:
You are properly registered and compliant with all applicable laws.
(6.11) Authority to Enter into Agreement:
You have the full authority to enter into this Agreement.
(6.12) Data Processing Compliance (EU):
You and/or your Authorized Users will not use the Product to collect or process personal data from a data subject in the European Union, unless in accordance with EU laws.
(6.13) Obtaining Consent for Data Processing:
You and/or your Authorized Users will ensure that you have clear, written consent from every individual whose data will be processed by us on your behalf. This consent will cover both the purpose and duration of processing and will be in the format required by applicable data protection laws. You also agree to provide us with a copy of this consent, upon request, to avoid any violation of applicable laws.
(6.14) Data Collection Compliance:
You and/or your Authorized Users will collect information in compliance with applicable data protection laws.
7. Know Your Customer Obligations
You agree to provide us with complete and accurate information on the Company Info Page, KYC Page, and any other URLs we may provide to you from time to time.
The “KYC Page” refers to our page where you are required to upload proof of identity documents, such as your address proof, company incorporation certificate, and other documents as needed.
The “Company Info Page” is where you need to provide your company details. If you are a Domestic Customer, you’ll need to enter your registered company address, tax deduction number (TAN), goods and services tax (GST) number, and any other relevant details we may request. If you are an International Customer, you’ll need to provide your registered company address and relevant tax registration details. The Company Info Page can be accessed at https://www.ringflow.in/about-us, or at a location we may notify.
We’ve created these pages to gather some basic information about our customers. Before using our Product, please fill in the requested details and upload the required documents. This helps us stay compliant with telecom regulations and tax filings.
8. Data Sharing
(8.1) Access to Data:
During the term of this Agreement, you can download your Customer Data and Ringflow Data for the past 9 (Nine) months. Should you need data older than this, we may be able to provide it upon request, depending on commercial feasibility.
“Customer Data” refers to the information you and/or your Authorized Users provide during the use of the Product. This includes, but is not limited to, phone numbers, email addresses, and names related to the Product.
“Ringflow Data” refers to the data automatically generated and recorded by our system during your use of the Product. This includes billing and pricing details, call metadata (e.g., telecom circle, operator, location, call time, duration), activities like workflow creation, SMS templates, audio uploads, and call-related actions, such as dual-tone multi-frequency key access.
(8.2) Confidentiality of Data:
Both Customer Data and Ringflow Data will be treated as Confidential Information and will be protected as outlined in the Confidentiality Obligations (Clause 17). These data types will be handled according to our Privacy Policy available at https://ringflow.in/privacy-policy, or any other location we may provide.
(8.3) Downloading Data Before Termination:
Before terminating this Agreement as per Clause 21.2 (Termination), you will be responsible for downloading any necessary Customer Data and Ringflow Data for your records.
(8.4) Data Retention and Deletion:
Upon termination of this Agreement, we will delete your Customer Data and Ringflow Data as soon as reasonably possible. However, if required by applicable laws, we will retain the data for the period mandated by law.
We understand there may be times when you need access to data, for instance, at the end of the term. If you need data from the past 9 months, just reach out, and we’ll do our best to share it with you.
9. Customer Support Services
Our Customer Happiness Team is here to provide you with support for any questions or issues you or your Authorized Users may have regarding the Product. Our support services are described in our Support Services Policy.
The “Customer Happiness Team” refers to the Ringflow team that handles customer support. Their role is to assist with solutions and workarounds during any Product downtime and to provide general support whenever needed.
“Customer Support Services” are the services we offer to assist you, as described in our Support Services Policy. Our support is available 24/7 for both domestic and international customers, so you can reach us at any time.
10. Point of Contact
You will provide us with the contact details of your representative, including their name, designation, email address, and phone number, who will coordinate with us regarding this Agreement. You can share these details at https://ringflow.in/.
In the case of a government request, we will need your full cooperation to resolve the issue quickly. For example, in the case of a DND (Do Not Disturb) violation, we may need to respond within two days with supporting documents. We will reach out to the Point of Contact to help organize the necessary documents.
11. Publicity
You agree to allow us to use your brand name and logos on our website and in other marketing materials solely for promotional purposes.
12. Ringflow Token
You and your Authorized Users agree to regularly regenerate your Ringflow Token/Ringflow SID and login passwords through our dashboard to prevent unauthorized access to your account. If there is any unauthorized access, you agree to indemnify us from any claims, losses, or damages resulting from that access. You also agree to cover the charges incurred for using the Product due to unauthorized access.
By “Ringflow Token”/ “Ringflow SID,” we mean a unique and private API credential that prevents unauthorized use of your account.
Think of the Ringflow SID and Token as your application’s username and password. Keep them safe.
13. Regulatory Violation
Notwithstanding any other provisions in this Agreement, a Domestic Customer agrees to indemnify us for any liabilities we may face due to violations of applicable regulations, such as sending unsolicited Promotional or Transactional Messages or making conference calls to Subscribers registered on the Do Not Disturb (DND) or National Customer Preference Register (NCPR), without obtaining the necessary consent under applicable law.
Similarly, an International Customer agrees to indemnify us against any liability arising from violations of applicable laws related to sending unsolicited commercial communications to Subscribers on any applicable DND or similar preference-based database.
14. Regulatory Disclosure
You acknowledge and agree that to comply with applicable laws, we may need to review or disclose the content of conference calls or messages sent by you or your Authorized Users while using our Product. This may include performing other acts as required by law. If necessary, your point of contact will provide all requested information within one (1) business day. You agree to provide all required information promptly to help ensure compliance with applicable laws, so as not to cause Ringflow or our service providers to violate any laws.
Government authorities may request access to review content from calls made using our Product. In such cases, we are required to disclose this content to comply with the law.
15. Intellectual Property Rights
(15.1) You acknowledge that we hold and have the rights to all intellectual property associated with our Product. We are granting you a limited right to use the Product as outlined in Clause 3 (Right to Use the Product), but we are not granting you any intellectual property rights related to the Product, including any new software, content, corrections, enhancements, or adaptations.
(15.2) You will not claim or apply for any rights related to our Product or any new software, content, corrections, or enhancements we make. You agree to assign all present and future rights (including intellectual property rights) to us for any content, corrections, enhancements, or adaptations you create relating to our Product. These rights are absolute, exclusive, perpetual, and irrevocable. We have the right to transfer these rights to anyone and use them worldwide without your interference.
16. Confidentiality Obligations
(16.1) Both parties agree that:
“Confidential Information” includes any data or information, whether in oral, written, or other forms, shared by one party (the “Disclosing Party”) with the other party (the “Receiving Party”), whether it’s designated as confidential or not, and that which can reasonably be inferred as confidential based on its nature or the context of its disclosure. This includes, but is not limited to:
- Competitively sensitive data related to the Product, marketing, finance, operations, and our vendors/service providers;
- Any scientific or technical data, processes, formulas, or improvements that are commercially valuable and secret;
- Confidential or proprietary concepts, documents, reports, data, software, source code, flowcharts, databases, inventions, and trade secrets, whether patentable or not.
(16.2) The Receiving Party agrees to maintain the confidentiality of the Disclosing Party’s Confidential Information. The Receiving Party will protect this information with the same level of care it uses for its own confidential information, but in no case less than reasonable care. The Confidential Information will only be used for the purposes of fulfilling obligations under this Agreement. The Receiving Party may share this information with employees, advisors, consultants, and lawyers (“Representatives”), provided these Representatives are bound by similar confidentiality terms.
(16.3) Confidential Information will not include data that:
- Becomes public without breach of this Agreement;
- The Receiving Party can prove was already in their possession before receiving it from the Disclosing Party;
- Was independently developed by the Receiving Party without referencing the Disclosing Party’s information;
- The Receiving Party receives from a third party without restrictions on disclosure;
- Must be disclosed under legal proceedings or investigations, provided the Receiving Party notifies the Disclosing Party as soon as possible.
We both have an obligation to protect each other’s confidential information and not disclose it to unauthorized parties.
17. Limitation of Liability
We will not be liable to you or any third party for any indirect, special, incidental, exemplary, punitive, or consequential damages, including but not limited to the loss of profits, revenue, use, goodwill, or business interruptions, arising out of or related to this Agreement. This applies regardless of whether the damages are in contract, tort, strict liability, or otherwise, even if we were advised or were aware of the possibility of such damages. To the fullest extent allowed by law, our total liability arising from this Agreement will be limited to the actual direct loss incurred by a Domestic Customer, up to INR 3,00,000 (Three Lakh). For International Customers, the total liability will be limited to the actual direct loss incurred, up to USD 4,500.
Please note, that multiple claims will not expand this limitation. This clause will hold even if any remedy in this Agreement fails to meet its essential purpose.
We are not liable to you or your Authorized User(s) for any loss or liability that may arise from the use of our Product by your Authorized Users.
Except as explicitly stated in this Agreement, you assume full responsibility for the results obtained from using the Product.
Our total liability in connection with this Agreement will be limited to the direct loss suffered by a Domestic Customer (if any), up to INR 3,00,000, or for an International Customer (if any), up to USD 4,500.
18. Indemnity Obligations
Subject to Clause 17 (Limitation of Liability), both Ringflow and the Customer agree:
You (the “Indemnifying Party”) will, at your own expense, defend, indemnify, and hold harmless Ringflow, our directors, and employees (the “Indemnified Party”) from any damages, losses, penalties, costs, settlements, and expenses (including reasonable legal fees) resulting from any claim, action, or proceeding (a “Claim”) against Ringflow that arises due to a breach or alleged breach of this Agreement by you or your Authorized Users.
The indemnification obligations under this clause are contingent upon the Indemnified Party: (a) notifying the Indemnifying Party about the Claim once it becomes aware of it; (b) granting control of the defense (including the selection and management of counsel) and settlement of the Claim to the Indemnifying Party, except when the Indemnified Party’s prior approval is required for any settlement involving future obligations or liabilities; (c) providing reasonable cooperation and, at the Indemnifying Party’s request and expense, assistance in the defense or settlement of the Claim.
19. Warranty
Except for the express warranties and obligations in this Agreement, Ringflow disclaims any and all other warranties, express or implied, including but not limited to warranties of merchantability, title, non-infringement, fitness for a particular purpose, and those relating to third-party equipment or software. Our Product is provided on an “as is” basis to the fullest extent permitted by law. Where this disclaimer conflicts with applicable law, the scope and duration of any applicable warranty will be limited to the minimum required by law.
20. Term and Termination
(20.1) Term:
This Agreement will start from the Effective Date and will remain in effect unless terminated in accordance with Clause 20.2 (Termination).
(20.2) Termination:
(a) If you are using our Product on a postpaid basis, you may terminate this Agreement by providing us with 30 (thirty) days’ advance written notice. If you are on a prepaid basis, you can stop using the Product at any time by clicking the “close my account” button on your dashboard, which will automatically settle any pending payments from your prepayment deposit and terminate this Agreement.
(b) We may suspend or terminate the Product with immediate effect if:
(i) you fail to pay any amount due under Clause 4 (Charges, Billing Plan, Credit Limit, and Invoice);
(ii) there is a breach or alleged breach of the representations and warranties made by you;
(iii) there is a breach or alleged breach that cannot be remedied, or if a curable breach isn’t corrected within 15 (fifteen) days of written notice;
(iv) you suspend or cease, or threaten to suspend or cease, a substantial part of your business;
(v) our relevant licenses are revoked or suspended;
(vi) you withdraw your consent to our Privacy Policy;
(vii) either you or we file for bankruptcy;
(viii) the Product is subject to government or regulatory scrutiny;
(ix) there is a dispute that persists beyond 21 (twenty-one) days;
(x) our service providers suspend or terminate their services;
(xi) you object to amendments made to this Agreement in accordance with Clause 30 (Amendment);
(xii) any law or regulatory requirement mandates termination.
(c) We may terminate this Agreement without cause with 30 (thirty) days’ advance notice.
(d) Termination does not affect any accrued rights, remedies, obligations, or liabilities up to the termination date.
If you wish to terminate our relationship, we’d appreciate understanding the reason and would love to try and change your mind. However, the closure of your account does not relieve you from any outstanding payments, as mentioned in the following clause, “Survival.”
21. Survival
Notwithstanding any other provision in this Agreement, you agree that the clauses related to Ringflow.in’s Representations and Warranties, Customer’s Representations and Warranties, Intellectual Property Rights, Confidentiality Obligations, Limitation of Liability, Indemnity Obligations, Warranty, Governing Law, and Dispute Resolution, and other clauses intended to remain binding, will continue to be effective even after the termination of the Agreement.
22. Third Party Providers
You acknowledge that third-party applications may be available on Ringflow’s platform. While you may use these applications, you agree that any access or interaction with these third-party applications is at your own risk. We make no representation or warranty regarding these applications and assume no responsibility for their content or use.
23. Entire Agreement
This Agreement, including all schedules, represents the entire understanding between the parties and supersedes any prior agreements or understandings related to its subject matter. Each party agrees that it has no remedies for any statements, representations, or warranties not explicitly set out in this Agreement.
24. Governing Law
You acknowledge and agree that Ringflow operates in India and will be deemed to be solely based in India. This Agreement and any disputes arising from it will be governed by and construed in accordance with the laws of India, without regard to any conflicts of law principles.
25. Dispute Resolution
We believe in resolving issues through communication. If any disputes arise, we encourage you to reach out to our Customer Happiness Team before resorting to legal remedies.
Both parties agree that the courts in Bangalore, India, will have exclusive jurisdiction to settle any dispute related to this Agreement.
Let’s aim for peace, and if unresolved, we’ll take the issue to the courts in Bangalore.
26. Restrictions on Transfer
Neither this Agreement nor any rights or duties under it can be transferred or assigned by either party without prior written consent from the other. However, either party may assign this Agreement to a successor who acquires substantially all of their business or assets. This Agreement will be binding upon the parties and their respective representatives, successors, and permitted assigns.
You may not transfer or assign any rights under this Agreement without our permission (except when acquiring or merging your business).
27. Invalid Provision
If any provision in this Agreement is deemed invalid or unenforceable, the rest of the provisions will remain in full force. We’ll work together to modify the Agreement to reflect the original intent of the parties as closely as possible.
28. Nature of Relationship
This Agreement does not create a partnership, joint venture, agency, or employment relationship between the parties. The relationship is strictly that of independent contractors.
29. Notices
All notices and communications required under this Agreement must be in writing and will be considered duly given when received by the recipient. Notices may be sent via email, personal delivery, or registered post, as per the addresses specified.
If we need to reach you, we will use the details on your Company Info Page.
30. Amendment
We may update this Agreement, including the Privacy Policy, at any time. You will be notified of any changes via email at least 30 (thirty) days before they become effective. If you do not object to the amendments within 30 (thirty) days, you will be deemed to have accepted the changes.
31. Waiver
If a party fails or delays exercising any right or remedy under this Agreement, it won’t be considered as a waiver of that right or remedy or any other right. Waiving one breach or delay in exercising rights will not waive any future breaches or delays.
32. Force Majeure
Except for payment obligations, neither party will be held responsible for failure or delay in performing their obligations due to causes beyond their reasonable control, such as acts of God, government actions, war, civil disturbances, insurrection, sabotage, energy shortages, equipment failure, or disruption of communication networks or cloud storage services (a “Force Majeure Event”). If a Force Majeure Event occurs, the affected party will:
(i) Notify the other party about the Force Majeure Event and its impact on their obligations;
(ii) Make reasonable efforts to resolve the situation and continue fulfilling their obligations.
Neither party will be responsible for delays caused by events like government actions, wars, or disruptions to services outside their control.
33. Beta Release
- We may offer new services on a trial basis at no extra charge for a limited period (the “Trial Period”), determined at our discretion (the “Beta Version Service”).
- You understand and agree that the Beta Version Service is not part of the main Product and that Ringflow.in has no obligation regarding the use of the Beta Version Service by you or your Authorized Users.
- Your experience with a Beta Version Service may vary. We may make changes to improve the service during the Trial Period.
- You and/or your Authorized Users agree to use the Beta Version Service only in compliance with applicable laws.
- Once the Trial Period ends and if we decide to release the Beta Version Service as a regular feature of the Product (the “New Feature”), it will be chargeable. The New Feature charge will be communicated to you before release. If you continue to use the New Feature after the Trial Period, this charge will be added to your Pricing and Bill Plan, and this will not be considered a revision of charges.
- Specific terms and conditions may apply to certain Beta Version Services or New Features. We will notify you of these terms when the service is released. By using these services, you agree to those terms.
Schedule 1
Definitions
| Term | Definition |
| (a) Agreement | This refers to the Cloud Communication Solution Agreement, including all annexures and schedules, as amended. |
| (b) API Throttling Limit | The maximum number of concurrent requests that can be made to an API, as described in Clause 3(d). |
| (c) API(s) | The Application Programming Interface(s) described in Clause 1. |
| (d) Authorized User(s) | The users authorized to access the Product, as described in Clause 3(a). |
| (e) Beta Version Service | A trial version of the Product, as defined in Clause 33. |
| (f) Business Day | A standard working day as per Clause 3(k). |
| (g) Charges | The costs associated with using the Product, as defined in Clause 4.1. |
| (h) Claim | A claim as referred to in Clause 18. |
| (i) Company Info Page | The page where you provide company details, as per Clause 7. |
| (j) Confidential Information | Any confidential data exchanged between the parties, as described in Clause 16.1. |
| (k) Customer | The party using the Product as defined in the Agreement. |
| (l) Customer Data | The data you provide, as detailed in Clause 8.1. |
| (m) Customer Happiness Team | Our team dedicated to customer support, as described in Clause 9. |
| (n) Customer Support Services | The support services we provide, as described in Clause 9. |
| (o) Disclosing Party | The party sharing confidential information, as described in Clause 16.1. |
| (p) Documentation | The documentation related to the Product, as described in Clause 1. |
| (q) Domestic Customer | A customer using the Product within India. |
| (r) Effective Date | The date this Agreement becomes effective. |
| (s) Emergency Services | Services related to urgent public needs, as described in Clause 3(b). |
| (t) Exophone Numbers | Temporary phone numbers provided for using the Product, as described in Clause 1. |
| (u) Ringflow.in | Refers to Ringflow (formerly Ringflow.in Techcom Private Limited). |
| (v) Ringflow Data | The data generated by using the Product, as described in Clause 8.1. |
| (w) Ringflow Token | The API token described in Clause 12. |
| (x) Force Majeure Event | An event outside the party’s control, as defined in Clause 32. |
| (y) Indemnified Party | The party receiving indemnification under Clause 18. |
| (z) Indemnifying Party | The party providing indemnification under Clause 18. |
| (aa) Intellectual Property Rights | Rights related to the ownership of the Product, as described in Clause 15. |
| (bb) International Customer | A customer using the Product outside India. |
| (cc) KYC Page | The page for uploading documents for customer verification, as described in Clause 7. |
| (dd) New Feature Charge | Charges for using new features as described in Clause 33. |
| (ee) Normal Business Hours | Standard business hours as defined in Clause 3(k). |
| (ff) NCPR | National Customer Preference Register, as per regulations. |
| (gg) Normal Communication Volume | The average communication volume, as defined in Clause 3(e). |
| (hh) NDNCR | National Do Not Call Register, as per regulations. |
| (ii) Pricing and Bill Plan | The pricing and billing plan, as defined in Clause 4.1. |
| (jj) Product | The service described in Clause 1. |
| (kk) Promotional Messages | Messages sent for promotional purposes, as per regulations. |
| (ll) Proprietary Technology | Our proprietary technology, as described in Clause 6.2. |
| (mm) Receiving Party | The party receiving confidential information, as described in Clause 16.1. |
| (nn) Regulations | The Telecom Commercial Communications Customer Preference Regulations, 2010. |
| (oo) Sender ID | The ID used to send messages, as described in Clause 6.8. |
| (pp) Subscriber | A person or entity who subscribes to a telecom service. |
| (qq) SMS | A service for sending short messages, including text messages. |
| (rr) Third Party Website | Websites not controlled by us, as described in the Privacy Policy. |
| (ss) Term | The duration of this Agreement, as defined in Clause 20.1. |
| (tt) Transactional Messages | Messages related to business transactions, as described in Clause 6.8. |
| (uu) Trial Version | A trial version of a new feature or service, as described in Clause 33. |
| (vv) URL | A web address, used to locate resources online. |
| (ww) Website | Our website, as defined in the Privacy Policy. |